Cancellation Policy for Uth-Culture
Thank you for shopping with Uth-Culture! We strive to provide the best service to our customers. Please review our cancellation policy below:
1. Time Frame for Cancellation
- Cancellations must be made within 24 hours of placing the order. After this period, cancellations cannot be processed as the order will be shipped.
2. Confirmation Call
- After placing an order, a confirmation call will be made to the customer. During this call, customers have the option to cancel their order.
3. Procedure for Cancellation
- To cancel an order within the allowed time frame, please respond during the confirmation call or contact our customer service at uthculturejeans@gmail.com within 24 hours of placing your order.
4. Refund Policy
Cash on Delivery (COD)
Order Refunds for canceled COD orders will be issued as store credit.
Prepaid Orders
Refunds for canceled prepaid orders will be processed within one week of the cancellation request. The refund will be made to the original method of payment.
5. Contact Information
- For any questions or assistance regarding cancellations, please contact our customer service team:
- Email: uthculturejeans@gmail.com
- Phone: 7828553069
6. Exceptions and Exclusions
- Please note that once an order has been shipped, it cannot be canceled.
7. Additional Terms
- Uth-Culture reserves the right to update or modify this cancellation policy at any time without prior notice. Changes will be effective immediately upon posting on our website.
For more information, please visit our website uthculturejeans.com
